Nuzuly Support

Need help with the Nuzuly app? Contact us for booking questions, account support, payment issues, bug reports, or general feedback.

Bookings and stays

Get help with reservation status, check-in details, cancellations, host communication, or stay-related questions.

Report payment problems, wallet activity questions, refunds, payout concerns, or Moamalat checkout issues.

Ask for help with sign-in, phone verification, profile updates, account deletion, or security concerns.

Send app problems, screenshots, device details, feature requests, and suggestions for improving Nuzuly.

Your name and the phone number or email connected to your Nuzuly account.
A clear description of the issue and any booking, listing, payment, or transaction reference if available.
Your device model, iOS or Android version, app version, screenshots, and the approximate time the issue happened.

How quickly do you respond?

We typically review support requests within two business days. Urgent booking or payment issues are prioritized.

Can I request account deletion?

Yes. Email support@nuzuly.app from the email or phone number associated with your account and ask for account deletion.

Where can I report payment issues?

Email support@nuzuly.app with the booking or transaction details, payment method, amount, and a screenshot if available.

For information about how Nuzuly handles data, read our Privacy Policy